Last week an attorney called me about a defendant they couldn’t serve after six attempts. Three old addresses. Two disconnected numbers. Every lead looked good on paper but went nowhere. They had already spent hours trying to track him down themselves. We ran a skip trace and a license plate reader report, tied him to a relative’s address, confirmed the residence, and we served him the next morning. Here’s what I’ve learned after years in this field: skip tracing isn’t the be

Every few months someone in the industry asks the same question: “ Can we just use a drone to scout properties or even serve papers? ” It sounds efficient. Fly over the house, confirm occupancy, drop the papers, maybe save a trip and personal interaction. But the reality is a lot less exciting and a lot more legal. First, the basics. In the U.S., you’re generally allowed to fly a drone over private property as long as you follow Federal Aviation Administration rules. Homeowne

There is a long-standing belief in the process service industry that the best time to catch someone at home is in the evening. On paper, it makes sense because most people work during the day, so they should be home after six, right? That logic might have held up twenty years ago, but things have changed. Between remote work, shifting lifestyles, and how people respond to strangers at their door, evening service is not always the golden window it used to be. Some technology c

Artificial intelligence is starting to touch every corner of the legal-support industry, and process service is no different. I’ve been paying close attention to how it’s developing, not because I’m worried it’ll replace us, but because it’s already changing how we do business. AI is helping process servers and investigators work smarter. It can pull together public records, social media posts, and address histories to locate someone faster than traditional skip tracing ever